Frequently Asked Questions
at khela

Creating a khela account takes under three minutes. Visit the khela website, click the registration button, and fill in your username, email address, mobile number, and date of birth. You must be at least 18 years old to register. Once your basic details are submitted, you will receive a verification code via SMS to confirm your mobile number, after which your account is active and ready to use.

khela requires a government-issued photo ID to complete KYC verification. Accepted documents include a Bangladesh National ID card, passport, or driving licence. In some cases a utility bill or bank statement dated within the last three months may be requested as proof of address. Documents should be clear, unedited scans or photos. Most KYC reviews are completed within 24 hours of submission.

No — khela strictly permits one account per player. Duplicate accounts are detected during KYC and payment verification. If multiple accounts are found linked to the same person, all accounts may be suspended and any pending withdrawals may be withheld pending review. If you have accidentally created two accounts, contact support at [email protected] immediately to have one closed cleanly.

Use the Forgot Password link on the khela login page. Enter the email address or mobile number registered to your account and you will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to the registered email or mobile number, contact the khela support team via live chat or at [email protected] with your identity documents for manual verification.

To permanently close your khela account, contact the support team via live chat or email [email protected] with your account username and the reason for closure. Any remaining balance will be returned to your verified withdrawal method before the account is closed. If you are closing because gambling is causing harm, please consider using the self-exclusion tool first — it provides immediate protection without losing your account history.

To deposit via bKash on khela, go to your account dashboard, select Deposit, and choose bKash from the payment options. Enter the amount you want to deposit — the minimum is ৳200 — then follow the on-screen instructions to send the payment from your bKash app using the provided merchant number. Keep the transaction ID ready and enter it in the confirmation field. Most bKash deposits are credited to your khela balance within 1 to 5 minutes.

Yes, khela fully supports both deposits and withdrawals via Nagad. The process is identical to bKash — navigate to Deposit or Withdraw in your account dashboard, select Nagad, and follow the payment instructions. Nagad deposits typically reflect in your khela balance within 1 to 5 minutes. Withdrawals to Nagad are processed within 1 to 24 hours after the request is submitted, subject to standard verification checks.

The minimum withdrawal amount on khela is ৳500. This applies across all supported withdrawal methods including bKash, Nagad, Rocket, and Upay. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank may carry a higher minimum of ৳1,000. There are no withdrawal fees charged by khela, though your payment provider may apply standard mobile money transfer charges on their end.

Most khela withdrawals via bKash, Nagad, Rocket, and Upay are processed within 1 to 24 hours of the request being submitted. Bank transfers to BRAC Bank, Dutch-Bangla Bank, Islami Bank, City Bank, or Sonali Bank typically take 1 to 3 business days. Withdrawal speed depends on your account verification status — fully verified accounts are processed fastest. Requests submitted during peak hours in Bangladesh (evenings and weekends) may take slightly longer.

khela does not charge any platform fee on deposits or withdrawals. However, mobile financial service providers such as bKash, Nagad, and Rocket apply their own standard transaction charges on the transfer, which are outside khela's control. For bank transfers, your bank's standard transfer fees may apply. We recommend checking your MFS provider's current fee schedule before initiating a transaction.

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a supported deposit and withdrawal method on khela. Select Rocket from the payment options in your account dashboard, enter the deposit amount — minimum ৳200 — and follow the on-screen transfer instructions. Rocket deposits typically credit to your khela balance within 5 to 10 minutes. The same method is available for withdrawals, with a minimum of ৳500.

To bet on Bangladesh Premier League (BPL) cricket on khela, navigate to the Cricket section from the main menu, find the relevant BPL fixture, and browse the available markets. khela offers match winner, top batsman, total runs, and in-play live betting markets for BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures . Select your market, enter your stake in BDT, review the odds, and confirm your bet. All bets are settled based on official match results.

khela offers a wide selection of slot games from providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Titles span classic three-reel slots, video slots with bonus rounds, progressive jackpots, and crash-style games. All slots on khela are certified for fair play using a random number generator (RNG) independently verified by the game provider. You can browse and filter the full slot library from the Slots section in the navigation menu.

Yes, khela offers a full live casino section powered by providers including Evolution Gaming and Ezugi. Available games include live baccarat, live roulette, live blackjack, and live game shows such as Crazy Time and Lightning Roulette. All live tables are streamed in real time from professional studio environments. Minimum bet amounts at live tables start from ৳50 and scale to high-roller limits. Access the live casino through the khela Casino section.

Yes, khela is fully optimised for mobile play. The platform works seamlessly in mobile browsers on Android and iOS devices without requiring a separate app download. All games — including slots, live casino, and cricket betting — are touch-optimised and load quickly on standard mobile data connections available across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh. Simply visit khela.biz in your mobile browser and log in to your account.

Return to Player (RTP) on khela slots varies by game and provider. Most slots from Pragmatic Play and NetEnt carry RTPs between 94% and 97%, with some titles exceeding 97%. RTP is a theoretical long-term average calculated over millions of spins and does not guarantee individual session outcomes. You can find the specific RTP for each slot in the game information panel, which is accessible from the in-game menu before or during play.

khela offers a welcome bonus for new players upon their first deposit. The exact bonus structure — including match percentage and maximum bonus amount in BDT — is displayed on the promotions page at the time of registration, as offers are updated periodically. To claim the welcome bonus, ensure you opt in during the deposit process. Depositing without opting in will mean the bonus is not applied to your account retroactively.

All khela bonuses are subject to wagering requirements, which specify how many times the bonus amount must be wagered before a withdrawal can be made. The specific wagering multiplier is stated in the terms of each promotion. As a general guide, casino bonuses typically carry a 30x to 40x wagering requirement, while sports betting bonuses tend to carry lower multipliers. Wagers on certain game categories — such as progressive jackpots or live casino games — may contribute at a reduced rate.

Log in to your khela account and navigate to the Promotions or Bonus section in your account dashboard. This page shows all active bonuses, the current wagering progress as a percentage, the remaining wagering requirement in BDT, and the expiry date of each bonus. If a bonus has expired before the wagering requirement was met, it will be automatically removed from your account along with any associated bonus funds.

Yes, khela regularly runs seasonal and event-based promotions tied to major occasions in Bangladesh and the cricket calendar. These include special deposit bonuses and free-bet offers during Eid, Pohela Boishakh, the BPL season, IPL, and the T20 World Cup. Promotions are announced via the on-site promotions page and sent to opted-in players by email or SMS. Check the promotions section in your dashboard during these periods to ensure you don't miss an active offer.

khela operates as a safe and reliable online platform, using SSL encryption to protect all data transmitted between your device and our servers. All games are sourced from certified providers with independently verified RNG systems, ensuring fair outcomes. khela does not make specific claims about local licensing; players in Bangladesh are responsible for understanding the regulations that apply to online gambling in their jurisdiction. We encourage all players to gamble responsibly and within their personal means.

khela uses industry-standard 256-bit SSL encryption on all pages and transactions to keep your personal and financial data secure in transit. Payment details such as bKash and Nagad account numbers are stored in encrypted form and are never shared with third parties outside of payment processing. Access to account data is controlled by multi-factor authentication options available in your account security settings. For full details, see our Privacy Policy.

The minimum age to register and play on khela is 18 years. This requirement applies to all players regardless of location. Age is verified during the KYC process using a government-issued ID. Any account found to belong to a person under 18 is closed immediately, all winnings are forfeited, and any deposits are returned to the originating payment method. khela takes underage gambling extremely seriously and has zero tolerance for violations of this policy.

Log in to your khela account, go to the Responsible Gaming section in your account settings, and select Deposit Limits. You can set a daily, weekly, or monthly cap on the total amount you can deposit. Reductions to your limit take effect immediately, while increases require a mandatory 7-day cooling-off period before they apply. Using deposit limits is one of the most effective ways to keep your gambling budget under control.

If you feel gambling is negatively affecting your life, khela's self-exclusion tool lets you suspend your account for 6 months, 1 year, 2 years, 5 years, or permanently. Go to the Responsible Gaming section in your account dashboard and select Self-Exclusion, or contact support at [email protected] for immediate assistance. Self-exclusion cannot be reversed before the chosen period ends, providing a firm barrier to continued play. All marketing communications are paused during self-exclusion.

khela offers 24/7 customer support via live chat, accessible from inside your account dashboard. For non-urgent queries or responsible gaming requests, you can also email the support team at [email protected]. Support is available around the clock in line with Bangladesh Standard Time (BST, UTC+6). Response times via live chat are typically under 5 minutes; email responses are generally received within a few hours.