Responsible Gaming
at khela

At khela, responsible gaming is not a footnote — it is a core pillar of everything we do. We believe that every player in Bangladesh deserves access to a gambling environment that is transparent, fair, and built with their long-term wellbeing in mind. Whether you enjoy betting on the BPL, spinning slots from Pragmatic Play, or watching live dealers from Evolution Gaming, khela wants that experience to remain a source of enjoyment, never a source of harm.

Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. The signs can emerge gradually, and many people are not aware there is an issue until it has already had a significant impact on their daily life, relationships, and finances. khela takes a proactive approach — providing tools, information, and direct access to support so that players can make informed decisions and stay in control at every stage of their gaming journey.

Our responsible gaming framework is built around four key principles: Prevention (keeping at-risk behaviour from developing), Detection (identifying patterns that suggest a player may need help), Intervention (providing immediate and practical tools to restore control), and Support (connecting players with professional help when it is needed). These principles guide every feature, policy, and interaction on the khela platform.

All responsible gaming features on khela are available free of charge and can be activated instantly from your account dashboard. There is no waiting period, no judgment, and no negative impact on your account status from using any of these tools. We encourage every player — regardless of whether you feel you have a problem — to familiarise yourself with what is available. Taking control of your gambling habits is a sign of strength, not weakness.

Strict 18+ Requirement

khela is strictly an adult platform. All players must be at least 18 years of age to register, deposit, or place any wager on the platform. This is a non-negotiable requirement that applies to every player in Bangladesh and all other markets we serve.

During the registration process, every new player is required to provide their date of birth. As part of our Know Your Customer (KYC) verification process, players are required to submit government-issued identity documents — such as a National ID card, passport, or driving licence — that confirm their age. Accounts that cannot verify an age of 18 or above are permanently closed without exception, and any deposits made are returned to the originating payment method after deduction of any winnings accrued.

khela uses a combination of document verification technology and manual review to assess KYC submissions. In some cases, additional verification steps may be required before certain account features — such as high-value withdrawals — are unlocked. This is to protect both the player and the integrity of the platform.

Protecting Young People at Home

If you share a device or household with individuals under the age of 18, we strongly encourage you to take steps to prevent underage access. Keep your khela login credentials private and enable device-level parental controls where available. Internet filtering tools such as GamBan, Net Nanny, and similar solutions can restrict access to gambling websites at the device or network level.

If you suspect that a minor in your household has registered or accessed an account on khela, contact us immediately at [email protected]. We treat all such reports as a top priority and will investigate and close any confirmed underage account within 24 hours of receiving a verified report.

Gambling responsibly starts with the right mindset. The following guidelines are designed to help you maintain a healthy relationship with gambling so that it stays enjoyable over the long term.

• Set a budget before you start. Decide in advance how much money you are comfortable spending in a session, a week, or a month — and treat that amount as an entertainment expense, not an investment. Use khela's deposit limit feature to enforce it automatically.
• Only gamble with money you can afford to lose. Never gamble with rent money, bill payments, savings, or funds intended for household necessities. Gambling outcomes are random and losses are always possible, regardless of skill or strategy.
• Take regular breaks. Step away from the screen regularly. The khela session time limit tool can help you do this automatically. A short break resets your perspective and helps you avoid impulsive decisions.
• Do not chase losses. Chasing losses — increasing bet sizes to recover what you have lost — is one of the clearest pathways into problem gambling. Accept that losses are part of the game, and walk away when your session budget is spent.
• Keep gambling in balance with your life. Gambling should be one of many leisure activities you enjoy, not the dominant focus of your time or social life. If you notice gambling is crowding out other activities, use the cool-off tool to create space.
• Do not gamble when emotionally distressed. Avoid gambling when you are upset, stressed, tired, or under the influence of alcohol or other substances. Impaired judgement leads to poor decisions and regret. If you are going through a difficult period in Dhaka, Chittagong, or anywhere else in Bangladesh, seek support from friends, family, or a professional rather than turning to gambling.
• Understand the games you play. Every game on khela has a built-in house edge. Slots, live casino games, and sports bets are all designed so that the platform retains a statistical advantage over time. Understanding this helps you set realistic expectations and enjoy the entertainment value without fixating on profit.
• Use the tools available to you. khela's responsible gaming features exist precisely for moments when you need an extra layer of structure. Using a deposit limit or a reality check is not an admission of weakness — it is smart, proactive self-management.